Confirmation & Shipment
When you have placed your order on the webshop, you will receive a confirmation by email.
The fabrics in stock will be sent to you as soon as possible;
Web-orders placed before 12am will be shipped the same day.
Web-orders placed after 12am will be shipped the next day.
The fabrics that are not in stock yet (presale), will be shipped as soon as possible.
You can find the ETA (in our warehouse) by clicking the question mark next to the article-color number.
If you want the stock fabrics and presale fabrics in the same shipment, please say so in the comments field before confirming the order.
Shipping costs
We charge different shipping costs for each country.
Free of shipping costs*:
| Country | Free shipping | Note |
| Austria | <500 | |
| Bosnia And Herzegowina | - | Always |
| Bulgaria | <1000 | |
| Croatia | <1500 | |
| Czech Republic | <1500 | |
| Denmark | <500 | |
| Estonia | <1500 | |
| Finland | <1500 | |
| France | <500 | |
| Greece | <1500 | |
| Hungary | <1500 | |
| Iceland | - | Always |
| Ireland | <500 | |
| Italy | <1500 | |
| Latvia | <1500 | |
| Liechtenstein | - | Always |
| Lithuania | <1500 | |
| Luxembourg | <500 | |
| Monaco | - | Always |
| Norway | - | Always |
| Poland | <800 | |
| Portugal | <1500 | |
| Romania | <1500 | |
| Serbia | - | Always |
| Slovakia | <1500 | |
| Slovenia | <1500 | |
| Spain | <800 | |
| Sweden | <800 | |
| Ukraine | - | Always |
| United Kingdom | - | Always |
* Discounted articles will be send ex-mill.
The shipping costs will appear on the invoice.
Payment
New customers always pay forward. This is possible directly after ordering.
Existing customers always pay afterward. You will receive an invoice by email.
It’s possible that the order can differ from the paid order (max. 2 meters more or less per color).
When this happens, you will receive a (credit) invoice afterwards with the difference.
Our payment term is set at 30 days after the invoice date.
Account number: NL66 INGB 0007 9319 77
For more information, please see the terms and conditions page.
Returns
If you have a complaint about the fabric and want to return it, you can do so within 14 days.
When you want to return the ordered fabric without complaint, then the costs are for the buyer.
Please contact our sales department beforehand to arrange the return: sales@polytexstoffen.com
Once the return has arrived at our warehouse, we will process your return and, if applicable, send you a credit note.
We kindly ask you to add a completed return form to the package. Without this form, we cannot process the return. You can find the form below.
Return form: