Shipping, payment & return

Confirmation & Shipment

When you have placed your order on the webshop, you will receive a confirmation by email. 

The fabrics in stock will be sent to you as soon as possible;

Web-orders placed before 12am will be shipped the same working day.

Web-orders placed after 12am will be shipped the next working day.

The fabrics that are not in stock yet (presale), will be shipped as soon as possible.

You can find the ETA (in our warehouse) by clicking the question mark next to the article-color number.

If you want the stock fabrics and presale fabrics in the same shipment, please say so in the comments field before confirming the order.

DPD
We ship most of our orders with DPD, a reliable and sustainable logistics partner. DPD is committed to carbon-neutral parcel delivery and continuously invests in environmentally friendly solutions. Thanks to their innovative logistics network and smart delivery options, DPD helps reduce the ecological footprint of every shipment. All parcels are shipped CO₂-neutral by default, at no extra cost to our customers. DPD also uses electric delivery vehicles, sustainable urban logistics, and efficient routes to minimize environmental impact. By choosing DPD, we consciously partner with a company that shares our values on sustainability and responsible business.

Shipping costs

We charge different shipping costs for each country.

Free of shipping costs*:

* For orders with a discount of more than 45%, the shipment is delivered ex mill..

The shipping costs will appear on the invoice.

Please note that international shipments may be subject to import duties and taxes imposed by the destination country. Polytex Stoffen is not liable for covering these charges.

Payment

New customers always pay forward. This is possible directly after ordering.
Existing customers always pay afterward. You will receive an invoice by email.

It’s possible that the order can differ from the paid order (max. 2 meters more or less per color).
When this happens, you will receive a (credit) invoice afterwards with the difference.

Our payment term is set at 30 days after the invoice date.
Account number: NL66 INGB 0007 9319 77

For more information, please see the terms and conditions page.

UPV Textile Legislation

From 1 July 2023, Polytex Stoffen will comply with the UPV Textile Legislation.
From then on, we will be partly responsible for the waste phase of all our textiles on the Dutch market.

Are you a Dutch customer and do you want to dispose of textiles originating from us?
Then you can return it to the address below.
We will ensure proper recycling.

Polytex Stoffen
Industrieweg 12
2421LJ Nieuwkoop
sales@polytexstoffen.com

For more information on this law, please visit https://www.stichtingupvtextiel.nl/upvtextiel/.

Returns

If you have a complaint about the fabric and want to return it, you can do so within 14 days.
When you want to return the ordered fabric without complaint, then the costs are for the buyer.

Please contact our sales department beforehand to arrange the return: sales@polytexstoffen.com

Once the return has arrived at our warehouse, we will process your return and, if applicable, send you a credit note.

We kindly ask you to add a completed return form to the package. Without this form, we cannot process the return. You can find the form below.

Return form:

RETURN FORM - English